Refund policy

Refund Policy

1. Standard Returns (Unopened Products)

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return for a refund or credit.

To be eligible for a standard return, your item must be:

  • In the same condition that you received it

  • Unopened and unused, with all seals intact

  • In its original packaging

  • Accompanied by the receipt or proof of purchase

To start a return, contact us at info@reschem.co.za. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note: All standard returns are subject to a restocking fee of [15%/20%] to cover handling and quality checks.

2. Damages and Issues (Upon Receipt)

Please inspect your order immediately upon receipt. If the item is physically damaged during shipping, or if you receive the wrong product, contact us within 48 hours of delivery so that we may evaluate the issue and make it right.

Claims for damaged or incorrect items made after 48 hours will not be accepted, as we cannot verify the condition upon arrival.

3. Quality or Specification Concerns (Opened Products)

As our products are supplied for research and development purposes only, quality concerns are evaluated against chemical specifications and purity standards, not against subjective use cases.

If you believe a product you have received does not meet its stated chemical specification or is otherwise defective in composition, you agree to the following process:

  1. Contact us within 30 days of receiving the product, detailing your specific concern (e.g., HPLC analysis deviation, visual contamination, etc.).

  2. Return the unused portion of the product to our facility at your expense. We require a minimum of 80% of the original volume/quantity to be returned for viable testing.

  3. We will conduct an internal investigation, which may include batch number verification, visual inspection, and review of our quality control records (including Certificates of Analysis).

Refunds or replacements for quality-related claims will only be issued after we have received and inspected the returned product and confirmed a verifiable deviation from the stated specifications. If our investigation confirms the product meets its stated specifications, no refund will be issued, and the returned product will not be returned to you.

4. No Refunds for Research Outcomes or Non-Compliance

This is our most critical clause:

Because these products are sold for research purposes only and are not intended for human consumption or any medical use, we cannot and will not issue refunds based on:

  • Any observed or perceived biological effects (or lack thereof)

  • Changes in human or animal test results, biomarkers, or health status

  • The success, failure, or outcome of any research, experiment, or protocol

  • Any use of the product contrary to its intended research purpose

  • The actions of any third-party laboratory or testing facility

Furthermore, any use of our products outside of their stated research purpose (such as human consumption) immediately voids any and all refund rights and renders our standard return policy null and void. Your purchase is a transaction for a chemical reagent, not a consumer health product.

5. Exchanges

The fastest way to ensure you get what you want is to return the item you have (following the return policy above), and once the return is accepted, make a separate purchase for the new item.

6. Refunds

We will notify you once we have received and inspected your return to let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we have approved your return, please contact us at info@reschem.co.za.

7. Goodwill Gestures

Any refund or credit issued outside the strict terms of this policy is a commercial goodwill gesture only. It does not constitute an admission of liability, defect, or wrongdoing, and does not waive our right to enforce these terms strictly in the future.